Terms of Service

1. Acceptance of Terms

By accessing and using PureVault Cleaning Services website located at www.purevault.company, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service. These terms constitute a legally binding agreement between you and PureVault Cleaning Services, a professional cleaning company serving Rizal, Philippines and surrounding areas.

If you do not agree to these terms, please discontinue use of our website immediately. Your continued use of our services following any modifications constitutes acceptance of the updated terms.

2. Service Description and Coverage Areas

PureVault Cleaning Services provides comprehensive residential and commercial cleaning solutions throughout the Philippines, with primary service coverage in Rizal province and nearby Metro Manila areas. Our eco-friendly cleaning services include regular house cleaning, deep cleaning, post-construction cleanup, move-in/move-out cleaning, office maintenance, and specialized sanitation services.

We operate Monday through Saturday from 7:00 AM to 6:00 PM, and Sunday from 8:00 AM to 4:00 PM. Our team of trained professionals uses environmentally safe products and state-of-the-art equipment to deliver exceptional cleaning results while protecting your family's health and our environment.

Service areas include but are not limited to: Tanay, Baras, Pililla, Jalajala, Rodriguez, Antipolo, Cainta, Taytay, and other areas within Rizal province and Metro Manila vicinity.

3. Booking and Scheduling Terms

All cleaning services must be booked through our official channels including our website booking system, phone at +63 2 426 0233, or email at [email protected]. We require at least 24 hours advance notice for regular services and 48 hours for deep cleaning or specialized services.

Cancellation policy: Clients may cancel or reschedule appointments with at least 24 hours notice without penalty. Cancellations made within 24 hours of the scheduled service will incur a 50% cancellation fee. No-shows will be charged the full service amount.

Our professional team arrives punctually within the agreed time window. We ask that clients ensure access to the property and provide clear instructions for areas requiring special attention.

4. Payment Terms and Pricing

Payment is due upon completion of services unless other arrangements have been made in advance. We accept cash, bank transfers, GCash, PayMaya, and major credit cards. All pricing is listed in Philippine Peso (PHP) and includes applicable taxes.

Our transparent pricing structure is available on our Services page. Recurring clients receive preferential rates and service discounts. Monthly payment plans are available for commercial accounts and large residential properties.

Additional charges may apply for extra services not included in the original booking, excessive cleaning required beyond standard maintenance, or areas requiring specialized equipment or products. All additional charges will be communicated and approved before service completion.

5. Service Estimates and Quote Calculator

Our quote calculator provides accurate estimates based on standard cleaning requirements. Final pricing may be adjusted after our team assesses specific conditions, accessibility, and any unique cleaning challenges at your property.

6. User Responsibilities

Clients are responsible for securing valuables, fragile items, and personal belongings before our cleaning team arrives. While our team is trained and insured, we cannot be held liable for damage to items not properly secured or stored away from cleaning areas.

Please ensure that someone is present during scheduled cleaning times to provide access, answer questions, and conduct final walkthroughs. Our team requires access to all areas to be cleaned and may need information about special care requirements for certain surfaces or materials.

Clients should inform us in advance about pets, allergies, or any specific health considerations that may affect our service delivery. We respect your privacy and will treat your property with the utmost care and professionalism.

7. Privacy and Data Protection

PureVault Cleaning Services is committed to protecting your privacy and personal information. Any personal data collected during the booking process, including contact information, property details, and service preferences, is used solely for providing our cleaning services and communicating important service updates.

We do not sell, share, or distribute your personal information to third parties without your explicit consent. Your information is stored securely and access is restricted to authorized personnel involved in service delivery. For complete details about our data handling practices, please refer to our Privacy Policy.

Clients have the right to request access to, correction of, or deletion of their personal information at any time by contacting us at [email protected] or calling +63 2 426 0233.

8. Service Quality and Satisfaction Guarantee

We stand behind the quality of our cleaning services with a 100% satisfaction guarantee. If you are not completely satisfied with our work, contact us within 24 hours of service completion, and we will return to re-clean the area at no additional charge.

Our professional cleaning team undergoes regular training and quality assurance checks. We use only eco-friendly, non-toxic cleaning products that are safe for families, pets, and the environment while delivering superior cleaning results.

We value your feedback and continuously improve our services based on client input and industry best practices. Your satisfaction is our top priority, and we strive to exceed expectations with every cleaning appointment.

9. Limitations of Liability

PureVault Cleaning Services maintains comprehensive liability insurance covering our operations in the Philippines. Our liability is limited to the direct cost of services provided, and we are not responsible for indirect, consequential, or incidental damages arising from our cleaning services.

While we exercise reasonable care and use professional-grade equipment and products, we cannot guarantee perfect results for heavily stained, aged, or damaged surfaces that may require specialized restoration services beyond standard cleaning capabilities.

Our team will advise clients about realistic expectations for cleaning outcomes and recommend appropriate solutions for challenging situations. We work closely with clients to ensure mutual understanding of service limitations and expected results.

10. Modification of Terms

PureVault Cleaning Services reserves the right to modify these Terms of Service at any time to reflect changes in our business practices, legal requirements, or service offerings. Updated terms will be posted on this page with the effective date clearly indicated.

Clients are encouraged to review these terms periodically. Continued use of our services after any modifications constitutes acceptance of the updated Terms of Service. We will notify existing clients of significant changes through email or other appropriate communication channels.

For questions about these terms or to provide feedback, please contact our customer service team at +63 2 426 0233 or [email protected].

11. Contact Information and Service Area

12. Governing Law and Jurisdiction

These Terms of Service are governed by and construed in accordance with the laws of the Republic of the Philippines. Any disputes arising from these terms or our cleaning services will be subject to the exclusive jurisdiction of the courts in Rizal Province, Philippines.

We encourage resolving any concerns through direct communication with our management team before pursuing formal dispute resolution processes. Our goal is to maintain long-term relationships with satisfied clients through quality service and professional problem-solving.

PureVault Cleaning Services is committed to operating ethically and transparently while delivering exceptional cleaning solutions that enhance the comfort, health, and appearance of your property throughout the Philippines.